Terms and Conditions

1. PURPOSE AND SCOPE OF APPLICATION.

These General Terms and Conditions of Use and Contracting (hereinafter referred to as “Terms and Conditions”) apply to all users who browse the website www.eatyup.com, as well as to all commercial transactions carried out there.

The website www.eatyup.com provides the public with an online store that sells food products, produced and offered for sale by Wonderfortune, Unipessoal, Lda., headquartered at Avenida da Liberdade, Nº 65, 2º A2745-300Mount Abraham, and with the NIPC517232715,entity that owns the aforementioned website.


Browsing the website and purchasing any product in the online store called “EATYUP” corresponds to a declaration of understanding, agreement and acceptance of these General Terms and Conditions, by its users and Customers (expression that designates any and all purchasers of products through this website).

Wonderfortune, Unipessoal, Lda. reserves the right to change these General Terms and Conditions whenever it deems necessary, without the need for prior notice. Any changes will be published on the website.

2. AVAILABILITY OF PRODUCTS

In the “EATYUP” online store, each product listed and offered for sale is duly identified by its respective name or sales denomination, accompanied by a brief description of the product, an image and the corresponding sales price, in addition to other commercial information considered relevant from the Customer’s perspective.

Wonderfortune, Unipessoal, Lda. reserves the right to update the information provided regarding commercial offers at any time, including, without limitation, changes in the sale price, the type of products available, as well as the applicable promotional and commercial conditions.

The prices of the products indicated on the website include VAT or any other legally required tax.

The images presented on this website are illustrative.

3. PLACING AN ORDER ONLINE

To make purchases through the website www.eatyup.com, you must register as a Customer by filling in the form available online. Once registered, the Customer must enter all the products they wish to order in the virtual space indicated on the website for this purpose. You must follow all the steps of the purchase so that it is completed successfully.

Once the order has been completed and within a reasonable period of time (taking into account any external conditions that may affect production and delivery at that time), the product will be delivered to the address indicated by the Customer in the ordering process.

Deliveries of products ordered from the “EATYUP” online store will be made within the following hours:
Every day, from 12:00 p.m. to 1:00 a.m., with the last order accepted at 11:30 p.m.
Deliveries of products ordered from the “EATYUP” online store will be made to the towns of Massamá, Monte Abraão, Queluz, Belas and Agualva-Cacém, in the municipality of Sintra, and also to the town of Barcarena, in the municipality of Oeiras, from its physical store, located at Rua António Nobre, no.2745-298Queluz.
Validation of the purchase order implies that the Customer has read and expressly accepts these General Terms and Conditions.
Payment for the order is made at the time of purchase, otherwise the order will be cancelled.

The data recorded by Wonderfortune, Unipessoal, Lda. constitutes proof of the set of transactions carried out between the same entity and the Customer, and the purpose of its processing is the conclusion and execution of the purchase and sale contract, as well as the corresponding invoicing.

It is the sole responsibility of Wonderfortune, Unipessoal, Lda. to archive the electronic document in which the contract is formalized and keep it accessible.

As soon as the purchase is completed, the Customer will receive an automatic email confirming the transaction. If the details provided are incorrect, the Customer may immediately request that they be changed or even cancel the purchase made. During the order process, the Customer may change the details requested at any time prior to final validation.

When purchasing products sold in the online store, the following payment methods are accepted:

– Credit/Debit Card: at the time of execution of the online transaction, the competent banking institution will exclusively authorize the payment of the amount corresponding to the purchase made by the Customer. The amount corresponding to the payment of the products purchased, in whole or in part, will be debited from the Customer’s credit/debit card after execution and acceptance of the order by “EATYUP”.
8.1 In cases of cancellation of the order resulting from non-acceptance by “EATYUP”, the latter will immediately request the cancellation of the transaction and the release of the amounts provisioned. The release period of the amounts provisioned, for specific types of credit card, depends exclusively on the banking system and may reach its natural maturity on the 24th day after the date of authorization. After completion of the cancellation, the Customer agrees and expressly accepts that “EATYUP” will not be responsible or liable for any damages, direct or indirect, caused by the delay in the release of the amounts provisioned by the banking system; “EATYUP” reserves the right to request additional information from the Customer (e.g. landline telephone number) or documentation proving the Customer’s ownership of the credit card. If the requested information is not provided, “EATYUP” reserves the right not to accept the order; “EATYUP” does not access, at any time during the purchase process, the data related to the Customer’s credit/debit card, which is transmitted via a secure connection directly to the banking institution responsible for the transaction. No “EATYUP” file or database will store such data. In this sense, “EATYUP” cannot be held responsible or liable, under any grounds, for any fraudulent or unlawful act by third parties relating to the credit/debit card, after payment for the products.

4. OBLIGATIONS OF CUSTOMERS AND USERS

The Customer and the User undertake to comply with and respect these General Terms and Conditions, including, but not limited to, adopting the following behaviors:
• Refrain from introducing, storing or disseminating through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;
• Save, and do not disclose, your password to access the website in order to prevent third parties from accessing your account;
• Do not use false identities;
• Provide the correct personal data and addresses so that orders can be duly processed and delivered to the correct address;
• Refrain from introducing links on this website, regardless of the intended purpose, without prior authorization from the entity that owns it. The use of the domain eatyup.com for abusive purposes, and without prior authorization, is subject to recourse to the competent legal means by Wonderfortune, Unipessoal, Lda.
Users of the website are therefore expressly prohibited from transmitting messages or information that are injurious, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as from making available any information that may be harmful to third parties or to the owner of the website.

Wonderfortune, Unipessoal, Lda. reserves the right to delete the account of the User and/or Customer who carries out any of these situations.
The Customer is responsible for the veracity of the data communicated to Wonderfortune, Unipessoal, Lda. and undertakes to insert any changes to the same in his/her registration account on the website.

Wonderfortune, Unipessoal, Lda. declines any responsibility for any delay or impossibility in processing the order, particularly at the time of delivery, resulting from an error or insufficiency of the data communicated by the Customer.

5. LIABILITY OF THE WEBSITE OWNER

All foodstuffs sold through the website www.eatyup.com comply with applicable Portuguese legislation.
Wonderfortune, Unipessoal, Lda. is not responsible for any losses resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users and/or Customers of the website.

6. ORDER CANCELLATION

If “EATYUP” has not yet started preparing the order, the User may cancel the order by contacting “EATYUP” by telephone. The mobile phone number can be found on the “Contacts” page of the website.

However, if the Product is already being manufactured, it will not be possible to cancel it. Without prejudice to the provisions of the previous paragraph, “EATYUP” reserves the right to determine whether or not an order can be canceled.

Under the terms of Decree-Law No. 7/2004 of 7 January (as amended by Decree-Law No. 62/2009 of 10 March and Law No. 46/2012 of 29 August), relating to electronic commerce, Wonderfortune, Unipessoal, Lda. reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction in the computers of Wonderfortune, Unipessoal, Lda., as well as in the event that the contractual proposal arrives at its destination in a deformed form or an error occurs in the declaration that concerns an essential element of the contract that the Customer could not be unaware of.

7. PRIVACY AND PROTECTION OF PERSONAL DATA

The person responsible for processing personal data collected on the website www.eatyup.com, within the meaning of the General Data Protection Regulation, is Wonderfortune, Unipessoal, Lda., a company with registered office at Avenida da Liberdade, Nº 65, 2º A2745-300Mount Abraham.

The data collected on this website is necessary for the conclusion and execution of the purchase and sale contract, is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis and satisfaction assessment, and may be communicated to third parties contracted by Wonderfortune, Unipessoal, Lda. to ensure the services inherent to the aforementioned purposes. Providing the information requested within the scope of Customer registration is mandatory.

Wonderfortune, Unipessoal, Lda. guarantees the confidentiality of all data provided by its Customers and ensures that it is kept for a period of 10 years from the last contact with the Customer. Although Wonderfortune, Unipessoal, Lda. collects and processes data in a secure manner that prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection on an open network allows the circulation of personal data without security conditions, running the risk of being seen and used by unauthorized third parties.

If the Customer gives his/her express consent at the time of creating or changing his/her registration, Wonderfortune, Unipessoal, Lda., may send information about products that may be of interest to him/her using his/her personal data for direct marketing purposes through any communication channel, namely, through the use of email, SMS, MMS, digital channels or other forms of automatic calling. Wonderfortune, Unipessoal, Lda. will not market or share its customer database with third parties.

The Customer is granted, provided that he/she is duly identified, the right to access personal data concerning him/her, as well as its rectification or erasure, and the limitation of processing, or the right to object to processing, as well as the right to data portability. The Customer has the right to withdraw consent at any time with regard to the processing of his/her personal data for direct marketing actions.

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